Does the 10GB Internet Data have an expiry date? Yes, it does. Any unused data after the expiry of the Account Validity Period shall be forfeited.

Yes, you can. Your Prepaid Service account will remain active for a period of 30 days from the date of SIM card activation. However, you will not be able to make any calls, send SMS or surf the internet. Will there be any charges imposed when I call other YES numbers?

All calls made to YES numbers are free. Will there be any charges imposed when I call numbers on other networks? Yes, calls to other service provider networks are subjected to a standard rate.

What is Auto Renewal? By doing so, it frees you from the hassle of keeping track of the expiry date of your Prepaid Data Add-Ons Validity Period. For more information, please refer to the terms and conditions. How do I subscribe to Auto Renewal? You may subscribe to Auto Renewal by following these steps on the MyYes app Can I change my credit card details?

How can I cancel my Auto Renewal service? You may unsubscribe through MyYes app. How do I reload via e-pay? Send the SMS to What is PayQuik? PayQuik is a payment channel designed to give you more payment options, giving you even more convenience and flexibility. How do I reload via PayQuik kiosks? Visit a PayQuik Kiosk. A statement on the Personal Data Protection Act will appear.

Take the printed receipt from the Kiosk. The PIN will be printed on the receipt. Where an account has been suspended, payment of a prescribed fee may be required for re-connection. Subject to Clause 11 herein, You may terminate Your account at any time by written notice to Us. The notice must be made in our prescribed format and supported by all required relevant documents for verification. We have the right to set off this debt against any money due to You from Us.

All unused Data Capacity Allocations and allocated free voice minutes and SMS if any are non-refundable in ALL circumstances of termination unless otherwise expressly provided. The Mobile Number provided for the Service will revert to Us upon termination of Your account subject to Clause 4 above.

Without limiting the generality of sub-clause a above, We shall not be liable for any claim for libel, slander, infringement of any intellectual property rights arising from the transmission and receipt of material in connection with the Service and any claims arising out of Your act or omission in relation to the Service or any part thereof. If for any reason a court or arbitrator holds or finds Us liable to You or any third party authorized by or claiming through You, Our liability to You for breach of this Agreement or a breach of any statutory duty or implied guarantee, if any, is limited to Ringgit Five Hundred RM only.

We reserve the right at Our absolute discretion, from time to time, to vary, add to or amend the terms of this Agreement or any part thereof without notice to You.

Your continued use of the Service shall constitute Your acceptance of the amendments upon which the variation, addition or amendment shall be effective and binding on the parties. This Agreement is personal to You and cannot be assigned without Our prior approval in writing. No Granting of Rights to Third Parties You will not sell, assign, rent, lease, distribute, export, import, act as an intermediary or provider, or otherwise grant rights to third parties with regard to the Service or any part thereof.

No Modifications You will not undertake, cause, permit or authorise any modification, creation of derivative works, translation, reverse engineering, decompiling, disassembling or hacking of the Service or any part thereof except to the extent permitted by law.

Third Parties The Service may be incorporated into, and may incorporate unto itself, software and other technology owned and controlled by third parties.

Any such third party software or technology that is incorporated in the Service falls under the scope of this Agreement. Any and all other third party software or technology that may be distributed together with the Service will be subject to You explicitly accepting a license agreement with that third party.

Exclusive Ownership Any content provided by the Service is protected under applicable copyright law. All copying, modification, distribution, publication or other use by You or by a third party via Your account, of any such content is prohibited, unless expressly permitted by the holder of the applicable IPRs.

All title and IPRs in and to any third party content that may be accessed through the use of theService, is the property of the respective content owners and may be protected by applicable copyright or other intellectual property laws and treaties. Indemnification You shall indemnify and keep Us indemnified from and against any losses, damages, claims, liabilities or expenses arising from any claims for libel, invasion of privacy, infringement of IPRs including without limitation licenses, copyrights, trademarks and patents, breach of confidentiality and privilege or breach of any law or regulation arising from the material transmitted, received or stored via the Service or part thereof and from all other claims arising out of Your act or omission or any unauthorized use or exploitation of the Service or part thereof.

It is Your responsibility to ensure that Your Subscriber Equipment intended for use with the Service is compatible with Our networks. We shall not be liable to You in anyway whatsoever if your Subscriber Equipment is not compatible for use with Our networks.

Please read our warranty terms and conditions made available to You at the web address or request for a copy of the warranty terms and conditions from Our sale personnel or reseller. This Agreement contains the final and entire agreement between the parties and supersedes all previous and contemporaneous oral or written agreements and representations made.

Governing Law This Agreement is governed by the laws of Malaysia. Severability If any provision in this Agreement shall for any reason be held to be unenforceable, illegal or invalid in any respect, such unenforceability, illegality or invalidity shall not affect other provisions of this Agreement and this Agreement shall then be construed as if such unenforceable, illegal or invalid provision had never been contained herein. We do not control such third party Internet sites, are not responsible for their content nor give any form of endorsement.

Conclusive Evidence A certificate signed by Our authorized personnel shall, save for manifest error, be conclusive evidence of the matters stated therein including the amount You owe Us. Notice We may give notice to You by posting at Our website or email to You or SMS to Your mobile number or fax or posting to Your address as stipulated in the Service Registration Form or any address as may be notified in writing by You to Us from time to time.

Any notice or request from You to Us must be made in writing and posted to Our registered office or such other address as We may revise from time to time.

Such notices shall be deemed to be received if: by post, by the third day from the date of posting; by fax, upon receipt of faxed transmission as evidenced by the transmission report; or posting on website, twenty four 24 hours from posting.

Auto Billing. Last updated: 27 February 1. Subscriber may activate the use of the Auto Billing Service at any time during the subscription of the Services via www. In the event of any inconsistency between the Postpaid Service Terms and Conditions and these Auto Billing Terms and Conditions, these Auto Billing Terms and Conditions shall prevail to the extent of any such inconsistency.

Authorised by Activation. You hereby authorise Us to charge Your Bills through the nominated credit card account provided by You upon activation of the Auto Billing Service. You shall verify and ensure that the information provided by You for the purpose of Auto Billing Service is true and accurate before activating the Auto Billing Service. We will not be liable or responsible for any errors or inaccuracies in any information provided by You, including any loss, damage or expense suffered by You as a result of such errors or inaccuracies.

Sufficiency of Fund. Successful performance of a transaction through the Auto Billing Service depends on various factors including sufficient fund in the credit card. If there is any outstanding sum payable to Us under any Bills, such outstanding sum cannot be deducted through the Auto Billing Service. In such instance, You shall promptly settle any outstanding sum mentioned hereinbefore in any one of the other methods mentioned in Your Service Plan. Billing Dispute. In the event You dispute any of the transaction performed through the Auto Billing Service, then such dispute must be notified to Us within three 3 months from the date the Auto Billing Service transaction is performed failing which such transaction mentioned hereinbefore shall be final and conclusive.

Risk and Indemnity. We shall not be liable for, and You agree to indemnify Us against all claims, losses, liabilities proceedings, demands, costs and expenses including legal fees incurred or may be incurred by Us in connection with or arising from the provision of the Auto Billing Service. All personal data provided by You shall be subjected to the terms and conditions set out in our Personal Data Protection Policy available at www. Edit, Deactivate and Cancel. In the event You intend to:- 8.

In the event you decide to edit any of the information provided by You for the provision of Auto Billing Service or deactivate or cancel the Auto Billing Service in accordance with Clause 8, such update on information or deactivation or cancellation will take effect within seven 7 working days from the date of such request in accordance with Clause 8.

In the event Your changes are not effected after expiry of the seven 7 working days, please notify Us yescare yes. We advise You to take the necessary steps and update Us with the relevant information in accordance with Clause 8 if You wish to continue enjoying the Auto Billing Service. Suspension of Auto Billing Service. The rebate which You are entitled to in a particular current month will be given to You in the succeeding month and reflected in the succeeding Bill. Last updated: 31st August 1.

Applicability of the Terms and Conditions. Subject only to the variations as expressly set out herein, all other terms and conditions in the Postpaid Service Terms and Conditions and Postpaid Service Plans Terms and Conditions shall be applicable and is binding on You.

Postpaid Hotspot Add-On. For clarity and avoidance of doubt, the mobile internet data allocated through the purchase of Postpaid Hotspot Add-On is separate and distinct from the Data Capacity Allocation subscribed by You under the respective Postpaid Service Plans. Last updated: 19 January 1. Voice Call Minutes Add-On. For clarity, the Voice Call Minutes Add-On cannot be used for video calls, IDD, international roaming, voice mails or calls to special or premium numbers including , and TM Last updated: 8 th July 1.

Payment Upon Registration. Exclusion of liability on use of Device. Rates RM. Charging Block in seconds. We may also notify You by sending a notice electronically to Your last known e-mail address registered with or provided to Us.

Plan Name. Please take note of the follows:- 5. Exclusion of liability for use of the Device. We shall not be liable to any Eligible Subscribers or any person s claiming through You for any loss, damages or injury arising from the use or inability to use the Device from any cause whatsoever.

Limitation of Liability. YTLC shall not be liable for any loss or damage including without limitation loss of use, loss of income, profits or goodwill, direct or indirect, incidental, consequential, exemplary, punitive or special damages of any party including third parties howsoever arising whether in contract, tort, negligence or otherwise, in connection with this Jaringan Prihatin Service Plan. Governing Law. This Jaringan Prihatin Service Plan shall be governed by the laws of Malaysia and any dispute shall be submitted to the jurisdiction of the courts in Malaysia.

YTLC reserves the right to, at any time, add to, delete, vary or amend the terms and conditions herein or change or modify any aspect of the Jaringan Prihatin Service Plan, in whole or in part at any time and from time to time and at its sole discretion without notice and without liability to the Eligible Subscribers or any other party.

Without prejudice to the aforesaid, YTLC reserves the right to cancel, terminate or suspend the Jaringan Prihatin Service Plan at any time with notice but without any liability or compensation whatsoever.

If You have purchased multiple data add-ons, internet data allocated under any of the data add-ons which is to expire first will be deducted first on Your use of hotspot and tethering services.

In such instance, we advise You to purchase any of the Prepaid Hotspot Add-On denomination to continue to enjoy the tethering service. Prepaid Hotspot Validity Period.

You hereby agree and acknowledge that We will not provide to You any refund or be liable to You. You will not be able to cancel the Prepaid Hotspot Add-On once purchased.

In the event of termination of Your Prepaid Service, the Prepaid Hotspot Add-On purchased by You will also be automatically terminated and You shall not be entitled to any refund as a result thereto. The Service is subject to these Prepaid Service Terms and Conditions and all other applicable terms and conditions relating to provision on the Service found www.

Provision of the Service. Risk on Data Transmitted You hereby agree and acknowledge that you shall be responsible and accept all risks and liabilities associated with transmission of any information and data, including Personal Data, through the use of the Service. Prepaid Account. Subject to Clause 2. Fair Usage Policy. You agree to be subjected to the said Fair Usage Policy. Yes Credits. In the event of termination of Your Service, any balance airtime in the Yes Credits and data which remains unutilised shall be automatically forfeited.

Unless expressly waived by Us, You agree to pay Us the following Fees: 5. Yes Rebates. Service Barring, Suspension and Restoration. Effect of termination. Customer Complaints. If You are dissatisfied with the Service, You can send an email to yescare yes.

Data Protection. We will not keep Your personal data longer than is necessary for the purpose for which we collect and Process it, unless it is required in law. Limitations On Liability. Variation of the Terms. Intellectual Property Rights.

Customer Access Equipment. Mobile Number Portability. If You are under 18, You should ensure that You obtain the consent of Your parents or legal guardian before registering with and submitting Your details to Our website. Your parent or legal guardian are entitled to withdraw Your consent for the use of Your personal information, view a copy of any personal information We are holding about You, and delete or amend or correct Your details by following the procedures outlined in paragraphs 5 and 6 of Our YTL Group Privacy Policy.

Free Basic Internet, up to a maximum of MB usage only per calendar month. There are no charges for the Airport Prepaid Plan. Data Add-on Validity Period. Types of Prepaid Data Add-On.

Unused Data. In such instance, We will deduct from the Yes Credits available in Your Prepaid Service account an amount equivalent to the value of airtime used by You to make such voice calls and send SMS based on the applicable rates. Please refer to www. Auto Reload Mechanism. You may perform the auto reload of Yes Credit by selecting any of the available Yes Reload denominations.

You may subscribe, change or modify the auto reload of Yes Credit on the Self-care Portal. Auto Renewal Mechanism. Your Service account may be terminated by Us under any of the following circumstances: i You do not adhere to Our Acceptable Use Policy; ii You use the Service in breach of the Communications and Multimedia Act and its statutory instruments or in contravention of any written law; iii Yes is instructed or directed by MCMC to do so; iv it is in the public interest; v due to the existence of a declared public emergency; or vi Yes no longer continues to provide this EPP RM9 Rebate Plan.